Privacy Policy
Effective date: July 13, 2026
This Privacy Policy explains how Avella at Almaden (“Avella,” “we,” “us,” or “our”), a senior living community in San Jose, California, collects, uses, and protects information when you visit avellaatalmaden.com (the “Site”) or contact us through it. By using the Site, you agree to the practices described in this Policy.
Information We Collect
Information you provide
When you complete a form or otherwise contact us, we may collect your name, the name of a prospective resident, your email address, phone number, mailing address, the nature of your inquiry, and any information you choose to include in your message.
Information collected automatically
When you visit the Site, we and our service providers may automatically collect certain technical information, such as your IP address, browser type, device information, the pages you view, and the dates and times of your visits. This information is collected through cookies and similar technologies.
How We Use Your Information
- Respond to your inquiries, schedule tours, and provide information about our community and services;
- Communicate with you by email, phone, or — if you opt in — text message;
- Operate, maintain, and improve the Site and our services;
- Maintain the security and integrity of the Site; and
- Comply with applicable laws and enforce our agreements.
Mobile Messaging (SMS)
If you provide your mobile number and opt in through our website form, we may send you marketing and/or informational text messages. Message frequency may vary, and message and data rates may apply. You can reply STOP at any time to opt out or HELP for assistance, or call us at (669) 258-4567. For full SMS terms, please see our Terms & Conditions.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.
How We Share Information
We do not sell your personal information. We may share information with trusted service providers who perform services on our behalf — such as website hosting, form processing, and analytics — and only to the extent necessary for them to perform those services. We may also disclose information when required by law, to protect our rights or the safety of others, or in connection with a business transfer. Sharing of mobile/SMS opt-in information is expressly excluded, as stated above.
Cookies & Analytics
The Site uses cookies and similar technologies to operate the Site, remember your preferences, and understand how visitors use the Site. You can control cookies through your browser settings; disabling cookies may affect some features of the Site.
Data Retention
We retain personal information for as long as necessary to fulfill the purposes described in this Policy, comply with our legal obligations, resolve disputes, and enforce our agreements.
Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Your California Privacy Rights
If you are a California resident, the California Consumer Privacy Act, as amended by the California Privacy Rights Act (CCPA/CPRA), may give you the right to request access to the personal information we have collected about you, request deletion of that information, request correction of inaccurate information, and opt out of the “sale” or “sharing” of personal information. We do not sell or share your personal information as those terms are defined under California law. We will not discriminate against you for exercising any of these rights. To make a request, please contact us using the information below.
Do Not Track. We do not track visitors over time or across third-party websites, and we do not respond to Do Not Track (DNT) browser signals.
Shine the Light. We do not share personal information with third parties for their own direct marketing purposes.
Children’s Privacy
The Site is intended for adults and is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with information, please contact us and we will delete it.
Third-Party Links
The Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites, and we encourage you to review their privacy policies.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Effective date” above. Your continued use of the Site after changes are posted constitutes acceptance of the updated Policy.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at:
Avella at Almaden
4610 Almaden Expressway
San Jose, CA 95118
(669) 258-4567